Increasing Gross Profit One Customer at a Time
Total Customer Connect was founded in 2001 and is headquartered in San Ramon, California with offices in Stockton and Los Angeles, California. TCC's DealerTouch technologies incorporate phone-based systems and enterprise level software to provide a personal, professional, and consistent customer communication program for your dealership. TCC's client dealers represent virtually every manufacturer in every region of the United States in addition to Canada, and Mexico. TCC is a turn key system that requires no social change at the dealership or expensive capital investment. TCC delivers the right message, to the right customer, at the right time, at a price that makes sense to you or you don't pay. Period
TCC employs a "Pay to Stay" zero risk pricing structure. TCC not only guarantees its performance in the first month, but in subsequent months as well. If you like the performance in month one, pay the bill and TCC will guarantee month two. Similarly, if you like the performance in month two, pay the bill and TCC will guarantee month three. After month three TCC can be cancelled with a 30 day notification. In short there are no long term contracts which means TCC is only as good as its last months performance.
When you partner with Total Customer Connect, you are getting the industry's most cost-effective technology and the highest return on investment of any CRM service available in the industry. Our enterprise level software works seamlessly with your system. Our call-center operators are the most sophisticated, well-trained, and multilingual personnel that you can find. Our call centers are located in California and employ only accent neutral, automotive industry trained professionals. Our personnel serve only the auto industry. TCC services are supported by a nationwide sales and service team as well as on-line and telephone support. If you have a question or need to have an issue resolved, we typically provide an answer in less than 24 hours. We are committed to delivering the best customer service in the industry, because quite simply, your success is our success.
We can have you up and running in less than a week. We provide training on our analysis tools so that you can check the progress of your dealership through our easy-to-use online reporting. We will continually work with you to monitor your success and improve your return.
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